Order enters
LemmeEat, direct restaurant orders and external channel orders can enter one OPS flow without losing source or conditions.
INTERACTION→CORE CONSEQUENCE→EVIDENCE
Food & Delivery08
One kitchen flow across every channel.
LemmeEat, direct orders and connected external channels can reach OPS while CORE keeps the commercial result visible.
SCROLL TO MOVE THE CONSEQUENCE ↓
08Order enters
Kitchen clock
Acceptance and preparation time become a shared promise for guest, kitchen and courier while the kitchen works from one queue.
INTERACTION→CORE CONSEQUENCE→EVIDENCE
Pickup transfers custody, not ambiguity.
Follow one authorised result from the first signal to durable evidence.
- 01Signal
Scans the order at pickup.
- 02OPS context
Checks package, time and destination.
- 03Human authority
The courier and restaurant confirm package identity, seal, pickup time and destination before custody changes.
- 04Bounded handoff
Only the approved package, route commitment and custody handoff cross to CORE; kitchen operations stay local.
- 05CORE record
Moves commercial custody to the courier.
- 06Shared consequence
Delay or damage belongs to the correct moment.
- 07Durable evidence
The pickup record preserves both parties, scan, seal state, time and the exact point at which responsibility moved.
System boundaryOPS keeps the operational context. NUMA may assist inside that context. Only the approved, scoped and attributable result crosses into CORE.
Courier handoff
Pickup moves responsibility at a specific scan and time, making late or damaged delivery attributable to the correct stage.
INTERACTION→CORE CONSEQUENCE→EVIDENCE
Fair settlement
Restaurant, courier, channel and service allocation follow the agreement that applied to the order—visible before the payment is divided.
INTERACTION→CORE CONSEQUENCE→EVIDENCE
Relevant viewpointsOne world.
One world.
Several authorised truths.
Open a scenario to see the operational action and ledger event.
Orders through LemmeEat, a restaurant or city page.
Kitchen receives one executable order.
FOOD.ORDERED
Accepts the order and gives a preparation time.
Customer and courier share one timeline.
KITCHEN.ACCEPTED
Sends an order into OPS through a connector.
Kitchen works centrally; commission remains visible.
EXTERNAL.ORDER.INGESTEDScans the order at pickup.
Delay or damage belongs to the correct moment.
CUSTODY.TRANSFERRED
Approves compensation after incomplete delivery.
Refund and settlement adjust together.
FOOD.ADJUSTED